AACMA Webinar: From Chaos to Clarity: Systems & Procedures That Create a Smoother Practice
Many practices rely on verbal training, memory, and reactive problem-solving — leading to bottlenecks, staff frustration, and inconsistent patient experiences. This session focuses on building clear systems and documented procedures that reduce operational friction and create scalable growth. Attendees will learn how to:
- Identify operational bottlenecks that impact revenue and morale
- Create simple, effective Standard Operating Procedures (SOPs)
- Improve team accountability through role clarity
- Implement automation to reduce repetitive administrative tasks
- Design patient flow systems that enhance experience and efficiency
Rather than overcomplicating operations, this presentation breaks systems down into manageable, implementable components that improve day-to-day workflow immediately. Participants will leave with a framework for auditing their current operations and building structured processes that reduce chaos, improve consistency, and support long-term growth.
This session is ideal for practitioners who want to move from reactive management to proactive leadership — building a business that runs smoothly, even when they are not personally managing every detail.
Webinar Details
Topic: From Chaos to Clarity: Systems & Procedures That Create a Smoother Practice
Presenter: Mandy Gratzer
Date & Time: 7-8pm AEST, Wednesday, 24 June 2026
CPD: 1 point (professional issues)
Registration (recording included): AACMA Member $30; AACMA Student Member FREE; Non Member $60
*Members and Student Members please log in before registration to see your discounted tickets.
*The webinar joining information will be emailed to registrants closer to the event date.
*Please email events@acupuncture.org.au the remittance advice if you pay by BPAY.
*For webinar assistance, please email events@acupuncture.org.au
About Mandy Gratzer
Mandy owns Sheng Works Chinese Medicine in Perth, with 22 years of clinical experience across Darwin, Perth, and regional communities. She is also an advocate in Chinese medicine, passionate about supporting the profession’s growth. She founded the Acupuncturists Biz Hub 6 years ago and developed the Business of Practice Conference and mentorship course A Guide to Setting Up Clinic for new graduates.
| Webinar Ticket - AACMA Member | $30.00 (GST incl.) | Register |
| Webinar Ticket - AACMA Student Member |
Free | Register |
| Webinar Ticket - Non Member | $60.00 (GST incl.) | Register |